Once you are ready to order, please call our TOLL FREE ORDER line 800-761-XMAS (( 800-761-9627 )) or you may also call (305) 745-2683 from anywhere, Monday through Friday 9:00 AM through 5:00 PM Eastern Time. During Christmas rush, our customer Service Department is usually available on Saturdays or Sundays from 9:00 AM through 2:00 PM Eastern. If all lines busy, please leave a message and one of our Reps will return your call promptly.

FOR OUR PRICING SPECIALS PLEASE SEE OUR ONLINE INSTANT PRICE QUOTE PAGE!

When you call in we usually ask for the following:
(You can use this page as your ordering guideline)

• How many ornaments are you ordering? (min. order is 100 units on Glass or min order 50 for Acrylic and as few as 25 on our wood ornaments)
• What type of ornament? (Glass/Acrylic/Wood)
• If glass, which size? (2-5/8" or 3-1/4")
• What color of the ornament?
• What color for the imprint?
• If you have logo or electronic artwork, we shall provide you with email address to send it to. That email address is design@stockingfactory.com If you do not have your artwork in electronic form, you can instruct us that you are mailing it to us and we shall scan it - be sure to provide nice, clear, large images if mailing. If emailin, send a TIF or JPG or EPS file in at least 300 DPI resolution. At times we can also extract logos from your Word Documents.
• Are you choosing one of our pre-designed borders or pre-designs? If yes, which one?
• What Type Font are you using?
• What do we inscribe on the ornament.

We accept Visa, MasterCard, AMEX or Company Check. The balance payment is either charged to your card or should reach us in a form of a balance payment check prior to estimated shipping time.

Cancellation Policy:As the ornaments are custom printed - they cannot be returned. You can send us camera ready art and we will prepare free proof. We provide picture proofs to assure that you will be able to envision what the imprint will look like before we print, this also helps catching any typographical errors or artwork sent to us that is not suitable. If for some reason you decide to cancel the order after proof has been created by our art department, a $25 cancellation fee applies to cover the art dept. costs.

Physical address to send your artwork and payments to:
(Make Checks Payable to Stocking Factory, LLC, your credit card statement will show Stocking Factory as Merchant)
STOCKING FACTORY
30554 5th Ave
Big Pine Key, FL 33043
Tel: 305-745 2683
TOLL FREE FROM USA (800) 761-XMAS

We ship world-wide. For international orders, please email to design@stockingfactory.com with your order requirements and we shall be happy to quote freight base on your preferences.

Shipping: for shipments within USA we utilize UPS or Fedex Ground. Expedited shipping is available upon request. We have found that US Postal Service has quite competitive international rates for international shipping via air, so based on your location we shall quote both USPS and Fedex/UPS air options.

PRODUCTION TIMES:

NOVEMBER/DECEMBER: 1 week for Acrylic ornaments and 2 weeks or less for Glass ornaments and Stockings.
JANUARY-OCTOBER: 2 weeks for Acrylic ornaments and 3 weeks or less for Glass ornaments and Stockings.